Fry Problem-Solving

Best practices for perfect potatoes.

With everything else you’ve got on your plate, we understand it’s not always easy to find the time to troubleshoot prep issues in the kitchen. That’s why we’ve developed this handy how-to chart for you to reference when your fries aren’t coming out quite up to par. Chances are, just a simple adjustment to your technique will have your potatoes golden brown in no time. And you can get back to the business of taking care of your customers. 

Probable Causes

Possible Cures

  • Oil temperature too low.
  • Fry time too short.
  • New oil.
  • Poor fryer heat recovery.
  • Fry basket overloaded.
  • Bad fryer element.
  • Early season potatoes.
  • Check temperature, increase if necessary.
  • Do not remove fries before designated color/time required.
  • Break in oil with use.
  • Perform fryer recovery test.
  • Do not overload basket (fill baskets no more than 1/2 full).

Probable Causes

Possible Cures

  • Fry time too short.
  • Overloaded fry basket.
  • Fry basket hanging above fryer.
  • Dirty oil.
  • Oil temperature too low.
  • Poor fryer heat recovery.
  • Inferior quality fries.
  • Adjust fry time.
  • Fill fry baskets no more than 1/2 full.
  • Move fries to holding station immediately.
  • Change filter or add new oil.
  • Check temperature with an accurate thermometer.
  • Perform fryer recovery test.

Probable Causes

Possible Cures

  • Failure to drain fry basket.
  • Oil temperature too low.
  • Frying thawed and/or refrozen product.
  • Drain baskets properly (shake lightly).
  • Increase frying temperature.
  • Keep product frozen prior to frying.